Refund policy

Damage and Refund Policy

Due to the nature of our supply chain, we maintain a strict refund and replacement policy. All products are thoroughly inspected before leaving our warehouse. However, if your item is damaged during transit, we are happy to provide a replacement or refund, provided the strict criteria below are met.

1. Reporting Timeframe You must inspect your order immediately upon arrival. Any claims for transit damage must be submitted to our support team at [Your Business Email] within 48 hours of the carrier’s delivery timestamp. Claims submitted after this 48-hour window will be automatically denied.

2. Required Proof of Damage To prevent fraudulent claims, we require verifiable proof that the item was severely damaged prior to you opening or using it. To process a claim, you must provide the following in your email:

  • Photographic Evidence of Packaging: At least two (2) clear, well-lit photos showing the exterior shipping box or mailer, highlighting any visible dents, tears, or crushing that occurred during transit.

  • The Shipping Label: A clear photo of the original shipping label attached to the package, with the tracking number fully legible.

  • Photographic Evidence of the Item: At least three (3) clear photos of the broken product from multiple angles, clearly showing the defect.

  • Video Proof (Highly Recommended): For the fastest resolution, an unedited video showing the unboxing of the item and the discovery of the damage is heavily preferred.

Note: Blurry photos, tightly cropped images, or photos that do not clearly show the damage in relation to the whole product will be rejected.

3. Condition of the Item To be eligible for a refund or replacement for transit damage, the item must be entirely unused and in the exact condition you received it. If there is evidence that the item was used, worn, or that the damage was caused by user error after unpacking, the claim will be denied.

4. The Review Process Once we receive your claim and the required evidence, our team will review the materials alongside our shipping partners. We reserve the right to request additional photos or videos if the provided proof is deemed insufficient.

If your claim is approved, we will, at our sole discretion, issue a replacement of the identical item or process a refund to your original payment method.